Thank extra information that is good to know, when purchasing from us :).

Terms & Conditions

STUDIO1DAM — Terms & Conditions
Last updated: 3 November 2026

Welcome to STUDIO1DAM, the website of Jade S. A. Hardy — artist, jeweller, sculptor and photographer — based in Queenstown, New Zealand.

STUDIO1DAM sells in trade. By using this website, placing an order, requesting a commission, or contacting STUDIO1DAM, you agree to these Terms & Conditions.

Contact details

Orders and payment

  • All prices are in New Zealand dollars (NZD) unless otherwise stated.

  • The price shown when you place your order is the price that applies.

  • Orders are confirmed once payment has been received.

  • STUDIO1DAM may cancel an order if an item becomes unavailable, a pricing error occurs, or an order appears fraudulent. If this happens after payment, you will be contacted and refunded.

  • Payment is processed securely through the payment provider shown at checkout. STUDIO1DAM does not store your full credit-card details.

Handmade and one-of-a-kind work

Many STUDIO1DAM pieces are handmade, hand-finished, or one of a kind. Small variations in colour, texture, shape, finish, stone placement, and surface detail are part of the handmade process and are not faults.

Photographs are taken carefully to represent each piece accurately, but colours may appear slightly different on different screens.

Made-to-order and commissions

  • Items marked made to order are created after your order is placed.

  • Estimated production and dispatch times are shown on the product page or confirmed by email.

  • Commissioned artwork, jewellery, photography, or custom work begins after the brief, price, deposit, and timeline have been agreed in writing.

  • A deposit may be required before work begins.

  • Commissioned or personalised pieces may not be eligible for return or cancellation once work has started, unless the item is faulty or does not match the agreed brief.

Delivery

  • Ready-to-ship items are dispatched within [1–3] business days of payment.

  • Made-to-order items are dispatched within the timeframe stated on the product page.

  • Shipping costs, available destinations, and estimated delivery times are shown at checkout.

  • International customers may need to pay customs duties, import taxes, or local delivery charges. These are set by the destination country and are not controlled by STUDIO1DAM.

  • Risk passes to you once the item is handed to the courier.

Consumer guarantees

Nothing in these Terms & Conditions limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

If an item is faulty, unsafe, not of acceptable quality, or does not match its description, please contact STUDIO1DAM. Depending on the issue, you may be entitled to a repair, replacement, or refund.

Intellectual property

All artwork, jewellery designs, photographs, text, logos, images, and website content on studio1dam.com remain the intellectual property of Jade S. A. Hardy / STUDIO1DAM unless otherwise stated.

You may not reproduce, copy, resell, alter, or use STUDIO1DAM images or content for commercial purposes without written permission.

Contact

For questions about these Terms & Conditions, contact Jade at contact@studio1dam.com or +64 204 025 5851.

Privacy Policy

STUDIO1DAM — Privacy Policy
Last updated: 3 November 2026

STUDIO1DAM respects your privacy. This policy explains what personal information Jade S. A. Hardy / STUDIO1DAM collects, why it is collected, and how it is used.

STUDIO1DAM collects only the personal information needed to run the website, process orders, respond to enquiries, and provide services. Under the Privacy Act 2020, personal information should only be collected for a lawful purpose connected to that purpose, and people should be told how and why their information is being collected.

Information collected

STUDIO1DAM may collect:

  • Your name

  • Email address

  • Phone number

  • Delivery and billing address

  • Order history and preferences

  • Messages, commission enquiries, and correspondence

  • Website usage information, such as pages visited, browser type, and device type

  • Newsletter subscription details, if you choose to subscribe

STUDIO1DAM does not store your full credit-card details. Payments are processed securely by the payment provider used at checkout.

Why information is collected

Your information is used to:

  • Process, pack, and deliver orders

  • Respond to enquiries and commission requests

  • Send order confirmations and shipping updates

  • Provide customer service

  • Send newsletters or studio updates, only if you have opted in

  • Improve the website and understand which products or pages interest visitors

  • Meet legal, accounting, and tax obligations

Sharing information

STUDIO1DAM only shares personal information where necessary, including with:

  • Payment processors

  • Courier and shipping providers

  • Website, email, and analytics service providers

  • Professional advisers, where required

  • Authorities, where required by law

STUDIO1DAM does not sell your personal information.

Marketing emails

If you subscribe to the STUDIO1DAM newsletter, you may receive occasional updates about new work, exhibitions, shop releases, and studio news.

You can unsubscribe at any time using the link in any email or by contacting contact@studio1dam.com.

Access and correction

You may ask to see, correct, or delete the personal information STUDIO1DAM holds about you by emailing contact@studio1dam.com.

Cookies

This website may use cookies and similar technologies to help the site function, remember preferences, and understand visitor activity. You can adjust cookie settings in your browser. Disabling some cookies may affect how parts of the website work.

Shipping & Delivery

STUDIO1DAM — Shipping & Delivery
Last updated: 3 November 2026

STUDIO1DAM ships handmade jewellery, artwork, and selected items from Queenstown, New Zealand.

Processing times

  • Ready-to-ship items: dispatched within [3–7] business days of payment.

  • Made-to-order items: dispatched within the timeframe shown on the product page.

  • Commissions and custom work: dispatched by the agreed completion date.

Business days exclude weekends and New Zealand public holidays.

New Zealand shipping

  • NZ-wide tracked shipping: $7.00-$15.00

  • Rural delivery may incur an additional charge where applicable.

  • Estimated delivery after dispatch: [2-7] business days for most New Zealand addresses.

International shipping

STUDIO1DAM ships internationally to selected countries.

  • International shipping is calculated at checkout.

  • Delivery usually takes [7–21] business days, depending on destination and courier delays.

  • International customers may be responsible for customs duties, import taxes, or local delivery charges.

Tracking and packaging

Where tracking is available, a tracking number will be emailed once your order has been dispatched. Every effort is made to package items securely, with jewellery and artwork packaged appropriately for their size and fragility.

Incorrect address

Please check your delivery address carefully at checkout. STUDIO1DAM is not responsible for parcels sent to an incorrect address supplied by the customer. If a parcel is returned because of an incorrect address, additional shipping charges may apply to resend it.

Delayed or lost parcels

If your parcel is delayed, please check the tracking information first. If it appears lost, contact contact@studio1dam.com within days of the expected delivery date, and STUDIO1DAM will help follow it up with the courier.

Returns, Refunds & Exchanges

STUDIO1DAM — Returns, Refunds & Exchanges
Last updated: 3 November 2026

STUDIO1DAM wants you to be happy with your purchase. If there is a problem with your order, please contact Jade as soon as possible at contact@studio1dam.com.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact STUDIO1DAM within days of delivery and include:

  • Your order number

  • Photos of the item and packaging

  • A short description of the issue

If an item is faulty, not of acceptable quality, or does not match its description, you may be entitled to a repair, replacement, or refund under the Consumer Guarantees Act 1993. STUDIO1DAM will work with you to find an appropriate solution.

Change of mind

For ready-to-ship items, STUDIO1DAM may accept a return for change of mind within days of delivery, provided the item is:

  • Unused and unworn

  • In its original condition and packaging

  • Returned at the customer’s cost

  • Accompanied by your order number

Return shipping for change-of-mind returns is paid by the customer unless the item was sent in error.

Items not eligible for change-of-mind return

  • Custom or commissioned work

  • Personalised pieces

  • Made-to-order jewellery

  • Earrings, for hygiene reasons, unless faulty

  • Sale or clearance items, unless faulty

  • Items damaged through misuse, improper care, water exposure, or accidental damage

Refunds and exchanges

Approved refunds are issued to the original payment method where possible. Please allow [5–10] business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are generally non-refundable for change-of-mind returns, unless the item was faulty or sent incorrectly.

Exchanges are subject to availability. Please contact STUDIO1DAM before posting an item back.

Care Instructions

STUDIO1DAM — Jewellery & Artwork Care

STUDIO1DAM pieces are handmade with care. These simple guidelines help keep your jewellery and artwork looking its best.

Metal jewellery

  • Remove jewellery before swimming, showering, exercising, cleaning, or applying lotions and perfume.

  • Avoid contact with chlorine, salt water, household chemicals, and abrasive cleaners to keep the shine.

  • Store pieces separately in a soft pouch or jewellery box to prevent scratching to prevent knicks and scratches.

  • Wipe gently with a soft, dry cloth after wearing.

Stones, patina, and mixed materials

  • Some stones and finishes may be sensitive to water, heat, sunlight, or chemicals.

  • Avoid dropping jewellery, as natural stones can chip or crack.

  • Patina and surface textures may evolve naturally with wear; this is part of the character of handmade work.

  • Do not use ultrasonic cleaners unless specifically advised for your piece.

Artworks and photography prints

  • Keep artworks away from direct sunlight, moisture, heat sources, and damp walls.

  • Frame works using UV-protective glass where possible.

  • Handle framed works by the frame, not the glass or artwork surface.

  • Dust gently with a dry, soft cloth.

  • Keep prints flat, dry, and away from direct sunlight.

Repairs

If a STUDIO1DAM piece needs repair, contact contact@studio1dam.com with photos and your order details. Repair availability and cost depend on the piece, materials, and nature of the damage.

Copyright & Image Use

STUDIO1DAM — Copyright & Image Use
Last updated: 3 November 2026

All content on studio1dam.com — including jewellery designs, artworks, sculptures, photographs, text, logos, product images, and website design — is the intellectual property of Jade S. A. Hardy / STUDIO1DAM unless otherwise credited.

You may share STUDIO1DAM images on personal social media if you credit @studio1dam or STUDIO1DAM / Jade S. A. Hardy and do not alter the images.

Without prior written permission, you may not:

  • Copy, reproduce, or resell STUDIO1DAM designs or artwork

  • Use STUDIO1DAM images in advertising, commercial posts, packaging, or products

  • Edit, crop, or alter images in a misleading way

  • Claim STUDIO1DAM work as your own

  • Use images or content to train artificial-intelligence systems or create derivative works

For press, wholesale, collaboration, licensing, or image-use requests, contact contact@studio1dam.com.